It’s An Aase Thing You Wouldn’t Understand

1. Which countries do you ship your products to?

We can ship worldwide.

2. How is the delivery time calculated?

When processing with your order, we consider these factors when calculating the Estimated Delivery Date:

• Order Processing: After your payment is authorized and verified, we will start processing your order, all of our items are custom-made-to-order and handcrafted to the highest quality standards, so this process often takes 3 – 7 business days (most of orders leave the warehouse within 5 days). Please be patient with us.
• Shipping Time: The shipping time is calculated from the date that it is shipped out, not the date when the order is placed. It may take 7 – 20 business days (depends on the destination).
  - If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. - If there will be a significant delay in shipment of your order, we will contact you via email.
  - Specific shipping times by region will be listed below

• For customers in the US:

  Product	Shipping time
  2D Shirt (T Shirt, Pullover Hoodie, Crewneck Sweatshirt, Long Sleeve, Tank Top, V-Neck Shirt)	7-15 business days
  3D (All Over Print) Shirts, Polo Shirt, Hawaiian Shirt, Ugly Sweatshirt)	10-20 business days
  Car Decals	7-20 business days
  Quilt Blankets, Bedding Set	7-20 business days
  Area Rug	7-20 business days
  Nameplate	7-20 business days
  Shower Curtain	7-20 business days
  Tapestry	7-20 business days
  Mug	7-15 business days

  For customers outside the US:

  Product	Shipping time
  2D Shirt (T Shirt, Pullover Hoodie, Crewneck Sweatshirt, Long Sleeve, Tank Top, V-Neck Shirt	7-15 business days
  3D (All Over Print) Shirts, Polo Shirt, Hawaiian Shirt, Ugly Sweatshirt	10-20 business days
  Car Decals	10-20 business days
  Quilt Blankets, Bedding Set	10-20 business days
  Area Rug, Door Mat	10-20 business days
  Nameplate	10-20 business days
  Shower Curtain	10-20 business days
  Tapestry	10-20 business days
  Mug	7-15 business days

Please make sure you provide the correct address at checkout because:

• If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
• We are not responsible if your order gets delivered to the wrong address or returned to sender.

3. How much is the shipping charge?

Shipping charges are estimated due to your location and the order's weight. You can see it when you go to the checkout page or see the table below

• For customers in the US:

  Product	Shipping Cost
  2D Shirt (T Shirt, Pullover Hoodie, Crewneck Sweatshirt, Long Sleeve, Tank Top, V-Neck Shirt	$5.99
  3D (All Over Print) Shirts, Polo Shirt, Hawaiian Shirt, Ugly Sweatshirt	$5.99
  Car Decals	$5.99
  Quilt Blankets, Bedding Set	$5.99
  Area Rug, Door Mat	$7.99
  Nameplate	$5.99
  Shower Curtain	$5.99
  Tapestry	$5.99
  Mug	$5.99

• For customers in the EU, Canada, United Kingdom:

  Product	Shipping Cost
  2D Shirt (T Shirt, Pullover Hoodie, Crewneck Sweatshirt, Long Sleeve, Tank Top, V-Neck Shirt	$9.95
  3D (All Over Print) Shirts, Polo Shirt, Hawaiian Shirt, Ugly Sweatshirt	$9.95
  Car Decals	$9.95
  Quilt Blankets, Bedding Set	$9.95
  Area Rug, Door Mat	$9.95
  Nameplate	$9.95
  Shower Curtain	$9.95
  Tapestry	$9.95
  Mug	$9.95

• For customers in the Other

  Product	Shipping Cost
  2D Shirt (T Shirt, Pullover Hoodie, Crewneck Sweatshirt, Long Sleeve, Tank Top, V-Neck Shirt	$4.99
  3D (All Over Print) Shirts, Polo Shirt, Hawaiian Shirt, Ugly Sweatshirt	$4.99
  Car Decals	$4.99
  Quilt Blankets, Bedding Set	$4.99
  Area Rug, Door Mat	$10.98
  Nameplate	$4.99
  Shower Curtain	$4.99
  Tapestry	$4.99
  Mug	$4.99

4. Insurance

Dingmun provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.

5. Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact support to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Dingmun, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Dingmun will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Dingmun to make any necessary corrections. Product discrepancies not notified to Dingmun within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.

6. How to Track the Order?

To track your Dingmun order, please visit our website at https://dingmun.com/track-order-2/ and enter your Order ID and Billing Email in the appropriate fields. You can find this information in the order confirmation email that was sent to you after you placed your order. We encourage you to check your order status regularly for any updates or changes, including tracking information.

If you have any questions or concerns regarding your order, please contact our customer support team, and we'll be happy to assist you. Thank you for choosing Dingmun!