Custom Birthday Shirts
Create your own birthday shirt to make the event special!
If you are not happy with your purchase or it seems to be different than what you expected, please contact us via email at [email protected]. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your Dingmun orders.
If the product is defective or does not properly function as advertised, feel free to contact us. We will take responsibility for any damage that occurred during the production process and delivery.
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
If you want a full refund instead of a replacement, your refund will be issued to the same credit card or original method of payment that you used to order. As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.
When your refund is approved, it may take from 3-10 business days for the refund to be issued. Details for each payment method are as follows
The above time is counted from the time the customer begins to agree to the refund plan and does not receive another product.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
Caution: This warranty only covers manufacturing defects and does not cover: